2.  What is your return policy?

     We take returns up to 14 days of delivery, but ask that you pay the shipping back. We want  you to be happy with your purchase!

 

3. What if there is a problem with my purchase?  We will take care of that. We want you to             have great products and know that your purchase is changing lives. Send us an email                 at csupport@cedarandelm.com and we will take care of you.  We do our best to respond           within 24 hours during the business week.

4. How do I find out about other products that you sell?

    Make sure you are on our email list and follow us on social media at Cedar and Elm on              Facebook. 

Additional Information:

Returns & Exchanges

We will gladly accept returns of unused items within 14 days of delivery. If an item doesn't work out for you, we would be happy to offer you a store credit that will go toward your next order once your item has been returned! Returned items must be postmarked within 20 days of the customer receiving the order. Items must be unused and unwashed. Items that do not meet these criteria are non-returnable and will be denied. We recommend using registered mail as we cannot be held liable for any lost items in the post.

If you are wanting to exchange your items, please contact us at csupport@cedarandelm.com

Write us a note on your packing slip stating what you would like instead. For further questions please contact us at csupport@cedarandelm.com 

Please Note: All postage costs for returns must be covered by the customer. If you have received a faulty/defective item, please contact us with subject line: Faulty Item to csupport@cedarandelm.com

Shipping + International Order:

[We ship USPS]

Most orders will ship out within the next 5-7 days of ordering. Your order will be shipped Standard Service unless you select an alternative. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, cedarandelm.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.

All U.S orders = Free Shipping

International Orders = $8 to $20

All international orders are shipping First Class Mail International through United States Postal Service (USPS)

If you do not see your country listed for international shipping, email us at csupport@cedarandelm.com to inquire about availability.

Please be aware that with international orders you may be liable for import and/or custom duties on your order. You will be responsible for paying these duties to release your order from customs upon arrival. These are not Collect On Duty (COD) charges, they are taxes and duties charged in your country and are not related to Cedar & Elm,LLC specifically. All taxes and duties charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by Cedar & Elm, LLC for any reason.